Better customer support means more success for you. We align our team to your business goals to help you grow and succeed as you onboard or require professional services.. It’s easy to get the most out of Fastly.
“I've always found it to be very easy and straightforward to work with Fastly support, not just to address issues but to talk about new ideas or things we want to try out.”
David Annez
Head of Engineering
“Because I'm an engineer, if I have questions they are usually pretty technical. It's a joy to work with support people that get the technical questions I have. And anytime I open a support ticket with Fastly, I get a response that same day from the right person with the technical proficiency to help me figure out my problem.”
Brian Benns
Senior Site Reliability Engineer
“All developers are control freaks. Fastly gives me full control of my entire stack. Normally, when you hand over parts of your application logic to a third party, you lose some control immediately. But with Fastly, we didn’t lose any control over the logic we had at the edge. It’s this transparency and control that gives me confidence in the service.”
Matthew O’Brien
Former Software Architect
Starting out on a new platform can often feel daunting, as you navigate the initial steps to get up and running, you also want to ensure that your growth remains steady without any setbacks. With Fastly Support, our dedicated team will be there to guide you through every stage of onboarding.
Fastly is different from other vendors. In addition to world-class support, we offer seriously superior service, access to experts, self-service resources, and an active community to answer your questions and help at any hour of the day.
Want to go at your own pace? We’ve got you covered with Fastly’s Documentation Site.
Dig in and learn how to empower your workflow with all things API.
Visit our forum and see what others are talking about. Get advice from those who know.
We don’t obscure phone numbers or hide behind email aliases that go nowhere. Chat with our support team in real-time, speak to our team by phone, or schedule a meeting – whatever you prefer.
Just how fast is Fastly Support? Here are our annual average scores as of July 2023.
We’re here for you.
And we’re even faster with requests that come through with Slack.
We are dedicated to solving any potential questions or issues the first time.
Fastly is the only vendor to be recognized as a Customers' Choice for six years in a row with the highest overall rating of 4.9/5 (tied with another vendor) based on 135 reviews as of February 2024.
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Fastly named a Leader in Forrester’s Edge Development Platforms Wave report for its vision, innovation, roadmap, security features, and more.
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