Austin Spires
Sr. Director of Product Management
Austin Spires is Sr. Director of Product Management at Fastly, where he focuses on user experience. He’s been working on developer tools and customer happiness for many years, and frequently speaks at conferences and meetups. Before Fastly, Austin worked in sales and support at GitHub, where he helped lead customer onboarding. Originally from Texas, Austin plays a mean bass and likes drinking cheap beer.
OpenJS Foundation and Fastly Announce Strategic Collaboration to Support the Evolution of the JavaScript Ecosystem
The OpenJS Foundation is excited to announce a strategic partnership with Fastly, to enhance the performance, security, and scalability of JavaScript projects across the globe.
Built with Fastly Spotlight: LeakSignal stops GenAI data leaks
Learn about how LeakSignal leverages Fastly's industry-leading edge cloud platform to power its cutting-edge data flow governance solution.
Fastly and Google partner to enhance your privacy while protecting Chrome users from online threats in real-time
We're excited to announce that Google Chrome is leveraging Fastly Oblivious HTTP (OHTTP) Relay to support the Standard protection mode in Chrome.
Using Feedback to Improve User Experience
Our new user onboarding experience is built on our values of putting the customer first, transparency, and constantly iterating and innovating. See what's new, and our methodologies for improving.
Tips for successfully migrating to Fastly
Moving to a new content delivery network (CDN) can seem daunting from an operational standpoint, and it’s important to ensure your CDN is set up correctly before you start migrating all your traffic. In this post, I’ll outline a few steps you can take to experience a smooth migration process to Fastly.
Fastly support training & lessons learned | Fastly
This article dives into our support team's training processes and explains how our lessons learned can help your support team grow.
Fastly's support building, part 3 | Fastly
At Fastly, we've made some key decisions about how to operate and structure our support team in a way that allows us to deliver quality at scale. Some of the lessons we learned are more specific to issues encountered as we grew, but most can be applied to any support or customer-facing team.
How Fastly builds support, part 2: The customer experience
What customers encounter when evaluating and onboarding with Fastly isn't arbitrary. It's an experience that we've intentionally crafted. This post will discuss what customers experience, and what we have in place to make sure it happens every time, for every customer.
How Fastly Builds Support, Part 1: Our Standards
In the time I've been at Fastly, we've had enough customers and friends ask us about how we do support and what's going on under the hood that it seems appropriate to give a high level overview of how we build, what we've learned, and how other teams can borrow from our setup.
Join Fastly’s New Community Forum
We’re beyond excited to introduce you to Fastly’s Community Forum. We’ve been working closely with our community to build an interactive, inclusive hub for our customers and fellow web performance nerds. The Forum is a place to share knowledge, give and receive help, and learn more about Fastly.
Test New Encodings With Fastly, Including WebP
At Fastly, we believe that the freedom to experiment is what makes the web great. We're excited by the cutting edge breakthroughs in file encodings that are happening almost every day, making the web better and faster.
Level Up Your Log: Pro Tips for Streaming Logs
Streaming logs is one of our most popular features. It's fast and flexible, giving operations teams more data from the edge than ever before and in real time. Since its release, we've seen Fastly customers use some cool tricks in configuring their log streams for a wide variety of use cases, and we wanted to share some tips.
