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Fastly's support building, part 3 | Fastly

Austin Spires

At Fastly, we've made some key decisions about how to operate and structure our support team in a way that allows us to deliver quality at scale. Some of the lessons we learned are more specific to issues encountered as we grew, but most can be applied to any support or customer-facing team.

Getting an A in security: SHA-2 migration and disabling RC4

Sean Leach

As many of you know, TLS best practices have changed a lot in the past two years. Recently, Fastly has changed how we configure TLS to make it even more secure. This includes migrating our TLS certificates from SHA-1 to SHA-2 and disabling RC4 for all our services.

Security

Boost Cache Efficiency with Origin Log Analysis

Rogier Mulhuijzen

If you want to increase the efficiency of your Varnish (or Fastly) cache, you need to figure out what traffic is not cached. By definition, any traffic that reaches your origin is not cached, and thus worthy of investigation.

Performance
+ 2 more

How Fastly builds support, part 2: The customer experience

Austin Spires

What customers encounter when evaluating and onboarding with Fastly isn't arbitrary. It's an experience that we've intentionally crafted. This post will discuss what customers experience, and what we have in place to make sure it happens every time, for every customer.

Securing the news: TLS for media sites

Sean Leach

TLS is especially applicable to news sites. News organizations bear a public responsibility to accurately report the news, and need to take the steps necessary to ensure credibility. The security of online news content is one of the first steps in verifying its veracity while protecting readers.

Security

How Fastly Builds Support, Part 1: Our Standards

Austin Spires

In the time I've been at Fastly, we've had enough customers and friends ask us about how we do support and what's going on under the hood that it seems appropriate to give a high level overview of how we build, what we've learned, and how other teams can borrow from our setup.

Deep Log Visibility Offered by Logentries | Fastly

Simon Wistow

Today Logentries released a Fastly Community Pack, which automatically sets up tags, saved queries, and visualizations in the Logentries dashboard to help Fastly customers get the most out of their real-time logs.

Accelerating Rails, Part 2: Dynamic HTTP Caching

Michael May

In the second part of our series on accelerating Rails, I'll cover configuration of a few Fastly features, Varnish and Varnish Configuration Language (VCL), and strategies for caching dynamic content that are targeted towards the Rails developer.

Performance

Normalizing the Host Header

Rogier Mulhuijzen

In the continued quest to increase cache hit ratios, the chant is: "Normalize, normalize, normalize." Less variation in your requests means you have a higher chance of getting hits. This month's highlight is the Host header.

Performance
Engineering

Fastly updates terms, privacy, and use policies | Fastly

Paul Luongo

Security, compliance and transparency are very important to us at Fastly, and these updates will help protect our customers as well as our company.

Caching the Uncacheable: CSRF Security

James A Rosen

In this post, I investigate several strategies for maintaining security while improving cacheability. I use Ruby on Rails for the examples, but the techniques apply to nearly any web application framework.

Security

Join Fastly’s New Community Forum

Elaine Greenberg, Austin Spires

We’re beyond excited to introduce you to Fastly’s Community Forum. We’ve been working closely with our community to build an interactive, inclusive hub for our customers and fellow web performance nerds. The Forum is a place to share knowledge, give and receive help, and learn more about Fastly.

Don’t Let Your Site Crash and Burn This Holiday Season

Paddy Bear

Americans are expected to spend $89 billion shopping online this holiday season, according to Forrester Research. Is your ecommerce site ready for the massive spike in traffic?

Accelerating Rails, Part 1: Built-in Caching

Michael May

Caching is one strategy that helps ease scaling pains that I often see Rails developers overlooking. Starting out with caching can be confusing, because terms and documentation can be convoluted, especially if you’re not an expert.

Performance

Using ESI, Part 2: Leveraging VCL and ESI to Use JSONP

Simon Wistow

In this post, I’m going to discuss how you can leverage ESI and VCL (Varnish Configuration Language, the domain-specific language that powers Fastly’s edge scripting capabilities) to use JSON responses, even when they’re loaded from another site. This is useful in many cases, including various analytics and social sharing instances.

Performance

Overriding Origin TTL in Varnish, or My Beginner's Mistake

Rogier Mulhuijzen

A long time ago, I was helping out at a gaming conference where there was an intranet CMS using a Twitter search plugin. Unfortunately, the rather saturated Internet connection was slowing down all of the Twitter search requests. Each page needed 4 searches, at 500ms each, for a total of 2-3 seconds per page.

Engineering

Understanding Fastly’s Cloud Accelerator

Artur Bergman

Today, we’re happy to announce a collaboration with Google Cloud Platform that will combine the power of Google’s infrastructure with the speed of our real-time content delivery network.

Large File Delivery Improved with Streaming Miss Support | Fastly

Simon Wistow

Today, we’re excited to announce two related features that lower bandwidth costs and reduce origin load for Fastly customers, resulting in faster downloads for their users: Streaming Miss and Large File Support.

Streaming
+ 2 more

New Gzip Settings and Deciding What to Compress

Steve Souders

Fastly recently conducted an extensive analysis of which resources should be compressed. Today, the results of that analysis are reflected in the Fastly app, which allows our customers to adopt better gzip settings. This not only makes our customers' websites faster, but it will also reduce monthly bandwidth charges.

Performance

Catch Digital to Write VCL for Fastly and Drupal

Jonathan Dade

We recently decided to work with Leon Kessler at Catch Digital to introduce VCL that would make it easier for new Drupal customers to get up and running with Fastly. Here’s how we did it, and how you can use it to improve the performance of your websites, mobile applications, and APIs.

Customers